Yes, all electricity, gas and water consumption is included in the price of the stay.

Yes, all accommodations with a kitchenette are equipped with crockery and cookware.

You can arrive and depart any day of the week, subject to the minimum stay required for each accommodation. The minimum stay varies from 2 to 7 nights depending on the period and the accommodation chosen. You will find this indicated directly in the booking engine

Yes, at hu Eraclea Mare you will find over 30 food & beverage outlets with something for every taste and every moment of the day: restaurants, pizzerias, food trucks, bars, ice cream parlours, market and shops. Fresh produce, short supply chain, Italian traditional recipes. Children's menus, allergy/intolerance menus and vegan and vegetarian options always available.

Visitors are admitted with the exception of the high season months and in any case only if the occupancy of the village allows it, against registration at reception of all members and payment of the daily entrance fee, which varies according to the period.

No problem: you can stay in the village if you are accompanied by an adult who brings the written authorisation issued by your parents or legal guardian. Download the authorisation form [link] and bring the original to check-in.

Yes, all pets are welcome at hu Eraclea Mare, in accordance with the facility's regulations. As with dogs, we ask you to indicate this at the time of booking and to bring the up-to-date health documentation with you.

For guests with physical impairments, we have accommodation with easy access and approved for accessibility.

Yes, once in the village you can book directly at the infopoint or via the myhu web app.

Yes, you can book multiple accommodations for the same period: it is ideal for extended families or groups. If you have particular requirements (adjacent accommodation, specific locations) use our dedicated form [link]: we will do our best to meet your request.

Yes, pets are allowed in pet friendly accommodation, subject to a few rules:

• all animals must comply with health regulations (up-to-date vaccination booklet, to be presented at check-in)
• dogs must always be kept on a lead and may access the pool areas and dedicated spaces
• the owner is fully responsible for any damage to people or property
• staying with your pet includes a mandatory supplement (Love Pet Pack) covering dedicated services, gadgets and management costs
• always clean up after your animal
• the village has a dedicated dog area
• guide and working dogs are exempt from any additional charge.

Maximum 2 animals per accommodation or pitch. Remember to include your animals in the booking and to bring their vaccination certificates.

• Direct booking: cancellation fees depend on the rate chosen and are indicated in our terms and conditions [link]. To request cancellation you can write via the webform [link].
• Tour operator: contact your tour operator directly to find out more.

Direct booking: once the deposit has been paid, you can change the arrival and departure dates at no extra charge by writing to our booking office via the form [link]. The change is subject to availability. Please note: once the full amount has been paid, the booking can no longer be modified. In that case we apply the cancellation procedure with the relevant penalties and create a new booking for the requested dates.Tour operator: contact your tour operator directly to find out more.

Yes, you can change the number of guests up to 15 days before arrival, within the maximum occupancy of the chosen accommodation. Write to our booking office via the form [link] indicating your booking number and the requested change. We will confirm feasibility as soon as possible. Please note that:

• an increase may result in a price adjustment
• if the new number exceeds the maximum occupancy, the request cannot be accommodated: in that case we will suggest an alternative solution
• if you are travelling with pets or with a baby who needs the baby set, remember to indicate this at the time of the change

Yes, you can change the number of guests up to 15 days before arrival, within the maximum occupancy of the chosen accommodation. Write to our booking office via the form [link] indicating your booking number and the requested change. We will confirm feasibility as soon as possible.Please note that:

• an increase may result in a price adjustment
• if the new number exceeds the maximum occupancy, the request cannot be accommodated: in that case we will suggest an alternative solution
• if you are travelling with pets or with a baby who needs the baby set, remember to indicate this at the time of the change

If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.

Baby set

Yes, the baby set (high chair and cot) can be rented at the time of online booking at a cost of €6.00 per day, or directly at reception on arrival (subject to availability). To guarantee availability, we recommend booking it online. The set is only rented as a complete package: it is not possible to choose individual items.

When requesting your booking in the appropriate field, you can express a preferred position for your mobile holiday home, or ask to stay near other family groups. We remind you that we cannot guarantee a specific location but we will do our best to satisfy all requests.

Yes, you can pay the balance in instalments by selecting 'electronic payment' at checkout. The available options are Klarna, PayPal and Scalapay: choose the one you prefer and follow the instructions to complete the payment.

You can rent bicycles for adults and children directly at the facility, with all dedicated services. Over 10 km of cycle and pedestrian paths take you from the village to the beach, through the lagoon and the surrounding nature.

Extra cleaning is possible on request during your stay, at a cost of 40.00€.
Prices may vary depending on the season.

Sunbeds in the pool cannot be reserved. When you leave the water park, don't keep them occupied: take your towels away and help us give those who come after you a good experience too.

Smoking is not permitted inside the accommodation. You can smoke on the veranda or in the open areas of the village, provided that you remain mindful of other guests and the environment. Please use the ashtrays available in the common areas and do not throw cigarette butts on the ground.

Yes, all members of the group, including babies and children, are considered as persons and are counted in the maximum occupancy of the accommodation. If minors are travelling without parents, download the accompanying authorisation form here [link].

All animation activities are included in your stay. Find out more in our dedicated section.

You can enter the village and use all services from 10:00 on the day of arrival. Key handover takes place:

• accommodation: from 16:00
• pitches: from 12:00

Check in at reception and leave your car in the car park: from there you can already enjoy the water park and all the village services while waiting for your accommodation to be ready in the afternoon. Reception is open 24 hours a day. From 23:00 to 06:00 quiet hours are in effect: during this time campervans and vehicles in general may not enter.

You can book your holiday with us:• On our website
• By e-mail using the appropriate form at the [link]When booking, you'll be asked to indicate which dates you want to stay. Depending on your method of contact, we'll check the availability of the requested accommodation and give you a price as soon as possible. In case of unavailability, we'll offer you alternatives to consider.By booking directly with us you get the best rate guaranteed and we respond to every request by email within 24 hours.

You can contact us by email or via the webform [link]. We respond to every request within 24 hours.

You can reach hu Eraclea Mare in several ways:

• By car: from the A4 motorway, take the San Donà di Piave–Jesolo exit and follow the signs for Eraclea Mare on the SR43. By train: the nearest station is San Donà di Piave, served by regional and intercity trains. From there you can continue by bus or taxi to the village.
• By bus: Eraclea Mare is reachable by local bus networks from the main cities and towns in the area.
• By plane: the nearest airports are Venice, Treviso and Trieste. From Milan you can be with us in about 3 hours.

After making your booking, you will automatically receive a summary email at the address you provided at the time of purchase. If you have an account, you can check your booking at any time by logging into your Myhu profile. If you do not receive the email, check your spam folder.

Please vacate the mobile home by 10:00 and pitches by 12:00. Once done, come to reception to return the keys and vehicle pass. If you need a late check-out, ask at reception the evening before: we will check availability and cost depending on the period.

Staying in the village is permitted until 10 a.m. on the day of departure for guests staying in accommodation, and until 12 noon for guests staying on a pitch.

If necessary, you can hire extra bedlinen from Reception.The costs of extra linen sets are as follows:• Additional towel set, apart from the first supply (€ 5.00)
• Single linen set additional to the first supply (€ 5.00)
• Double linen set additional to the first supply (€ 8.00)

Staying with your four-legged friend includes the mandatory Love Pet Pack fee, which covers dedicated services, gadgets, and management costs.Rates vary depending on the type of accommodation and the length of your stay:Accommodations

• 1-3 nights: €40
• 4-7 nights: €80
• 8-15 nights: €120

Pitches

• €15 per stay: during the high season.
• 50% off: during the low season.
  

For a second pet, a supplement equal to 50% of the first pet’s fee applies.

Items found in accommodation and around the village are taken to the lost property office at the infopoint. Contact our customer care via the webform [link] or write to reception to report the loss. If the item is found, we will contact you to arrange shipping (costs at the recipient's expense) or collection at the facility.

For everything regarding your booking you must contact your tour operator. Their representative is also present at the facility and can help you on site.

Final cleaning is included for guests who book directly on our website. The accommodation must be left clean and tidy, free of rubbish bags and with clean kitchenware. If you are staying with your four-legged friend, a mandatory fee is required, which also includes special final cleaning for pets. The cost varies depending on the type of accommodation and the length of your stay.

At the infopoint you can book excursions and activities in the area: trips to Venice, the lagoon islands, the Venetian hinterland and water activities on the Adriatic coast.

The barbecue is included in the price for accommodation that features it: you can check this on your accommodation page on the website. For accommodation that does not include it, you can hire one.

Yes, parking for 1 car is included and free of charge. You will be given a pass on arrival and, where available, you will find a space near your mobile home. For a second vehicle, ask at reception at check-in: parking is available in the village's common areas.

Yes, all accommodations are fitted with mosquito nets on the windows.

Yes, you can transfer your stay to another person up to 15 days before arrival, following the same procedure as for changing guest names. Please note that this option is not available for non-refundable bookings. To request the transfer, write to our booking office via the form [link]: we will guide you through all the steps.

Yes, you can leave your luggage in storage at reception both before check-in and after check-out. This way you can enjoy the village, swim in the water park and have lunch at the restaurant even during the hours when your accommodation is not yet available or you have already left it, without worrying about your bags. For storage after check-out we recommend arranging this with reception the evening before departure.

Yes, at the infopoint you will find pushchairs, crutches and wheelchairs available to hire during your stay. For any accessibility needs you can also contact us before arrival via the webform [link]: we are happy to help you organise your holiday in the best possible way.

Yes, air conditioning and heating are available in all accommodation. Use is free of charge. Please remember that when you leave the accommodation the air conditioning switches off automatically. This helps us respect the environment.

Yes, three dedicated electric vehicle charging areas are available within the village. The charging points are equipped with Type 2 sockets, the current standard compatible with most electric cars on the market.

Yes, the hu team is present every day with a programme designed for all ages.

• hu mini: 4-10 years
• hu maxi: 11-16 years
• hu teen: from 17 years

Children under 4 can only participate with an adult present. Check the weekly calendar on the myhu web app or at the infopoint.

Yes, Wi-Fi is available free of charge in the common areas: food and drink outlets and shops, reception, infopoint and water parks. Wi-Fi is also available inside the mobile homes.

Check-in timetables

You can enter the village and use all services from 10:00 on the day of arrival. Key handover takes place:

• accommodation: from 16:00
• pitches: from 12:00

Check in at reception and leave your car in the car park: from there you can already enjoy the water park and all the village services while waiting for your accommodation to be ready in the afternoon.Reception is open 24 hours a day. From 23:00 to 06:00 quiet hours are in effect: during this time campervans and vehicles in general may not enter.

The village is open from 01/05/2027 to 03/10/2027. In low season some services may not yet be available. The activities available for each period are indicated on the website.

Inside the village:

• maximum speed 5 km/h
• the pass received on arrival must be displayed visibly on the vehicle
• parking only in spaces indicated by management
• during quiet hours (23:00–07:00) motor vehicles may not circulate

Non-motorised vehicles permitted: bicycles and manual scooters with brakes.Prohibited: electric scooters, hoverboards, skateboards, roller skates.For a second vehicle you can ask at reception on arrival.

Check-in documents

At check-in you must present a valid original identity document for each guest (health cards are not accepted, nor are copies):

• EU citizens: valid identity card
• non-EU citizens: valid passport
• minors: valid document required even for young children.

If you are travelling with your pet, also bring the up-to-date vaccination booklet: without it, access with the animal is not permitted.

If you booked directly with us, use the QR code in your accommodation or the myhu web app to report the problem to the maintenance team: provide your name, booking number and accommodation number. If you booked through a tour operator, go directly to reception.For emergencies call 112 and immediately notify reception.

1) Call the EMERGENCY NUMBER 112 to contact the ambulance, the police or other authorities.
2) Right after, NOTIFY THE RECEPTION of the arrival of help: it is essential to let us know as soon as possible to coordinate emergency vehicles!

Each accommodation has a maximum occupancy that cannot be exceeded for safety reasons. You will find it indicated on each accommodation page on the website. Please note that all members of the group, including babies and children, count as persons.

Yes, the tourist tax is a municipal charge to be paid directly at the facility at check-in, not included in the price. The following are exempt: children under 12, patients receiving hospital treatment, people with certified disabilities and their companion.

Your safety is our priority.That is why the village is staffed 24 hours a day by security personnel at the entrance, with controlled access via barriers.During your stay you can count on:

• defibrillators and first aid kits distributed throughout the common areas
• staff trained in emergency management
• lifeguards present in all pool areas during opening hours
• active night security to ensure the peace of mind of all guests

Your booking already includes all of this:

• accommodation cleaned on arrival day and final cleaning
• an initial supply of accessories: toilet paper, shower gel and soap
• bed linen and towel set for each guest*
• access to the water park, playground, disco and all common areas
• transport on the village's internal train
• Wi-Fi in common areas
• hu team entertainment: mini club, junior club, teen club, sports tournaments, evening shows and much more
• 1 parking space inside the village
• electricity, gas and air conditioning/heating included

*bed linen and towels are changed weekly for stays longer than 7 nights. Extra linen sets can be provided on request. Linen and towels are not included for pitch stays.

For the deposit and balance you can pay with:

• Credit card: Visa, Mastercard, Visa Electron, American Express, UnionPay, JCB
• PayPal
• Scalapay (instalment payment)
• Bank transfer
• Klarna
• iDEAL
• Bancontact
• Przelewy24
• Link

In the accommodation the sockets are Schuko type at 220V. On the pitches the electricity connection is available at 10A, included in the booking price.

For direct bookings: You will find a set of sheets for each bed and a towel set per person (face towel + bath towel). Sheets are changed weekly for stays longer than 7 nights. Extra sets can be requested. Please indicate the exact number of adults and children: we prepare everything before your arrival. Linen and towels are not included for pitch stays.

You can send your complaint via the webform [link]. We commit to getting back to you as soon as possible. You can consult our policies in the terms and conditions section [link].

No problem: you can stay in the village if you are accompanied by an adult who brings the written authorisation issued by your parents or legal guardian. Download the authorisation form [link] and bring the original to check-in.

For guests with physical impairments, we have accommodation with easy access and approved for accessibility.

You can rent bicycles for adults and children directly at the facility, with all dedicated services. Over 10 km of cycle and pedestrian paths take you from the village to the beach, through the lagoon and the surrounding nature.

You can enter the village and use all services from 10:00 on the day of arrival. Key handover takes place:

• accommodation: from 16:00
• pitches: from 12:00

Check in at reception and leave your car in the car park: from there you can already enjoy the water park and all the village services while waiting for your accommodation to be ready in the afternoon. Reception is open 24 hours a day. From 23:00 to 06:00 quiet hours are in effect: during this time campervans and vehicles in general may not enter.

You can reach hu Eraclea Mare in several ways:

• By car: from the A4 motorway, take the San Donà di Piave–Jesolo exit and follow the signs for Eraclea Mare on the SR43. By train: the nearest station is San Donà di Piave, served by regional and intercity trains. From there you can continue by bus or taxi to the village.
• By bus: Eraclea Mare is reachable by local bus networks from the main cities and towns in the area.
• By plane: the nearest airports are Venice, Treviso and Trieste. From Milan you can be with us in about 3 hours.

Yes, you can leave your luggage in storage at reception both before check-in and after check-out. This way you can enjoy the village, swim in the water park and have lunch at the restaurant even during the hours when your accommodation is not yet available or you have already left it, without worrying about your bags. For storage after check-out we recommend arranging this with reception the evening before departure.

Yes, at the infopoint you will find pushchairs, crutches and wheelchairs available to hire during your stay. For any accessibility needs you can also contact us before arrival via the webform [link]: we are happy to help you organise your holiday in the best possible way.

Yes, three dedicated electric vehicle charging areas are available within the village. The charging points are equipped with Type 2 sockets, the current standard compatible with most electric cars on the market.

Check-in timetables

You can enter the village and use all services from 10:00 on the day of arrival. Key handover takes place:

• accommodation: from 16:00
• pitches: from 12:00

Check in at reception and leave your car in the car park: from there you can already enjoy the water park and all the village services while waiting for your accommodation to be ready in the afternoon.Reception is open 24 hours a day. From 23:00 to 06:00 quiet hours are in effect: during this time campervans and vehicles in general may not enter.

The village is open from 01/05/2027 to 03/10/2027. In low season some services may not yet be available. The activities available for each period are indicated on the website.

Check-in documents

At check-in you must present a valid original identity document for each guest (health cards are not accepted, nor are copies):

• EU citizens: valid identity card
• non-EU citizens: valid passport
• minors: valid document required even for young children.

If you are travelling with your pet, also bring the up-to-date vaccination booklet: without it, access with the animal is not permitted.

Your safety is our priority.That is why the village is staffed 24 hours a day by security personnel at the entrance, with controlled access via barriers.During your stay you can count on:

• defibrillators and first aid kits distributed throughout the common areas
• staff trained in emergency management
• lifeguards present in all pool areas during opening hours
• active night security to ensure the peace of mind of all guests

Your booking already includes all of this:

• accommodation cleaned on arrival day and final cleaning
• an initial supply of accessories: toilet paper, shower gel and soap
• bed linen and towel set for each guest*
• access to the water park, playground, disco and all common areas
• transport on the village's internal train
• Wi-Fi in common areas
• hu team entertainment: mini club, junior club, teen club, sports tournaments, evening shows and much more
• 1 parking space inside the village
• electricity, gas and air conditioning/heating included

*bed linen and towels are changed weekly for stays longer than 7 nights. Extra linen sets can be provided on request. Linen and towels are not included for pitch stays.

You can arrive and depart any day of the week, subject to the minimum stay required for each accommodation. The minimum stay varies from 2 to 7 nights depending on the period and the accommodation chosen. You will find this indicated directly in the booking engine

Yes, once in the village you can book directly at the infopoint or via the myhu web app.

Yes, you can book multiple accommodations for the same period: it is ideal for extended families or groups. If you have particular requirements (adjacent accommodation, specific locations) use our dedicated form [link]: we will do our best to meet your request.

When requesting your booking in the appropriate field, you can express a preferred position for your mobile holiday home, or ask to stay near other family groups. We remind you that we cannot guarantee a specific location but we will do our best to satisfy all requests.

Yes, you can pay the balance in instalments by selecting 'electronic payment' at checkout. The available options are Klarna, PayPal and Scalapay: choose the one you prefer and follow the instructions to complete the payment.

Yes, all members of the group, including babies and children, are considered as persons and are counted in the maximum occupancy of the accommodation. If minors are travelling without parents, download the accompanying authorisation form here [link].

You can book your holiday with us:• On our website
• By e-mail using the appropriate form at the [link]When booking, you'll be asked to indicate which dates you want to stay. Depending on your method of contact, we'll check the availability of the requested accommodation and give you a price as soon as possible. In case of unavailability, we'll offer you alternatives to consider.By booking directly with us you get the best rate guaranteed and we respond to every request by email within 24 hours.

After making your booking, you will automatically receive a summary email at the address you provided at the time of purchase. If you have an account, you can check your booking at any time by logging into your Myhu profile. If you do not receive the email, check your spam folder.

Please vacate the mobile home by 10:00 and pitches by 12:00. Once done, come to reception to return the keys and vehicle pass. If you need a late check-out, ask at reception the evening before: we will check availability and cost depending on the period.

Yes, you can transfer your stay to another person up to 15 days before arrival, following the same procedure as for changing guest names. Please note that this option is not available for non-refundable bookings. To request the transfer, write to our booking office via the form [link]: we will guide you through all the steps.

Yes, the tourist tax is a municipal charge to be paid directly at the facility at check-in, not included in the price. The following are exempt: children under 12, patients receiving hospital treatment, people with certified disabilities and their companion.

For the deposit and balance you can pay with:

• Credit card: Visa, Mastercard, Visa Electron, American Express, UnionPay, JCB
• PayPal
• Scalapay (instalment payment)
• Bank transfer
• Klarna
• iDEAL
• Bancontact
• Przelewy24
• Link

• Direct booking: cancellation fees depend on the rate chosen and are indicated in our terms and conditions [link]. To request cancellation you can write via the webform [link].
• Tour operator: contact your tour operator directly to find out more.

Direct booking: once the deposit has been paid, you can change the arrival and departure dates at no extra charge by writing to our booking office via the form [link]. The change is subject to availability. Please note: once the full amount has been paid, the booking can no longer be modified. In that case we apply the cancellation procedure with the relevant penalties and create a new booking for the requested dates.Tour operator: contact your tour operator directly to find out more.

Yes, you can change the number of guests up to 15 days before arrival, within the maximum occupancy of the chosen accommodation. Write to our booking office via the form [link] indicating your booking number and the requested change. We will confirm feasibility as soon as possible. Please note that:

• an increase may result in a price adjustment
• if the new number exceeds the maximum occupancy, the request cannot be accommodated: in that case we will suggest an alternative solution
• if you are travelling with pets or with a baby who needs the baby set, remember to indicate this at the time of the change

Yes, you can change the number of guests up to 15 days before arrival, within the maximum occupancy of the chosen accommodation. Write to our booking office via the form [link] indicating your booking number and the requested change. We will confirm feasibility as soon as possible.Please note that:

• an increase may result in a price adjustment
• if the new number exceeds the maximum occupancy, the request cannot be accommodated: in that case we will suggest an alternative solution
• if you are travelling with pets or with a baby who needs the baby set, remember to indicate this at the time of the change

Yes, all electricity, gas and water consumption is included in the price of the stay.

Yes, all accommodations with a kitchenette are equipped with crockery and cookware.

Baby set

Yes, the baby set (high chair and cot) can be rented at the time of online booking at a cost of €6.00 per day, or directly at reception on arrival (subject to availability). To guarantee availability, we recommend booking it online. The set is only rented as a complete package: it is not possible to choose individual items.

Extra cleaning is possible on request during your stay, at a cost of 40.00€.
Prices may vary depending on the season.

If necessary, you can hire extra bedlinen from Reception.The costs of extra linen sets are as follows:• Additional towel set, apart from the first supply (€ 5.00)
• Single linen set additional to the first supply (€ 5.00)
• Double linen set additional to the first supply (€ 8.00)

Final cleaning is included for guests who book directly on our website. The accommodation must be left clean and tidy, free of rubbish bags and with clean kitchenware. If you are staying with your four-legged friend, a mandatory fee is required, which also includes special final cleaning for pets. The cost varies depending on the type of accommodation and the length of your stay.

The barbecue is included in the price for accommodation that features it: you can check this on your accommodation page on the website. For accommodation that does not include it, you can hire one.

Yes, parking for 1 car is included and free of charge. You will be given a pass on arrival and, where available, you will find a space near your mobile home. For a second vehicle, ask at reception at check-in: parking is available in the village's common areas.

Yes, all accommodations are fitted with mosquito nets on the windows.

Yes, air conditioning and heating are available in all accommodation. Use is free of charge. Please remember that when you leave the accommodation the air conditioning switches off automatically. This helps us respect the environment.

Yes, Wi-Fi is available free of charge in the common areas: food and drink outlets and shops, reception, infopoint and water parks. Wi-Fi is also available inside the mobile homes.

Each accommodation has a maximum occupancy that cannot be exceeded for safety reasons. You will find it indicated on each accommodation page on the website. Please note that all members of the group, including babies and children, count as persons.

In the accommodation the sockets are Schuko type at 220V. On the pitches the electricity connection is available at 10A, included in the booking price.

For direct bookings: You will find a set of sheets for each bed and a towel set per person (face towel + bath towel). Sheets are changed weekly for stays longer than 7 nights. Extra sets can be requested. Please indicate the exact number of adults and children: we prepare everything before your arrival. Linen and towels are not included for pitch stays.

Yes, at hu Eraclea Mare you will find over 30 food & beverage outlets with something for every taste and every moment of the day: restaurants, pizzerias, food trucks, bars, ice cream parlours, market and shops. Fresh produce, short supply chain, Italian traditional recipes. Children's menus, allergy/intolerance menus and vegan and vegetarian options always available.

Visitors are admitted with the exception of the high season months and in any case only if the occupancy of the village allows it, against registration at reception of all members and payment of the daily entrance fee, which varies according to the period.

If you plan to check out outside the scheduled time, please come to reception the night before to check prices and availability.

Sunbeds in the pool cannot be reserved. When you leave the water park, don't keep them occupied: take your towels away and help us give those who come after you a good experience too.

Smoking is not permitted inside the accommodation. You can smoke on the veranda or in the open areas of the village, provided that you remain mindful of other guests and the environment. Please use the ashtrays available in the common areas and do not throw cigarette butts on the ground.

All animation activities are included in your stay. Find out more in our dedicated section.

Staying in the village is permitted until 10 a.m. on the day of departure for guests staying in accommodation, and until 12 noon for guests staying on a pitch.

At the infopoint you can book excursions and activities in the area: trips to Venice, the lagoon islands, the Venetian hinterland and water activities on the Adriatic coast.

Yes, the hu team is present every day with a programme designed for all ages.

• hu mini: 4-10 years
• hu maxi: 11-16 years
• hu teen: from 17 years

Children under 4 can only participate with an adult present. Check the weekly calendar on the myhu web app or at the infopoint.

Yes, Wi-Fi is available free of charge in the common areas: food and drink outlets and shops, reception, infopoint and water parks. Wi-Fi is also available inside the mobile homes.

Inside the village:

• maximum speed 5 km/h
• the pass received on arrival must be displayed visibly on the vehicle
• parking only in spaces indicated by management
• during quiet hours (23:00–07:00) motor vehicles may not circulate

Non-motorised vehicles permitted: bicycles and manual scooters with brakes.Prohibited: electric scooters, hoverboards, skateboards, roller skates.For a second vehicle you can ask at reception on arrival.

1) Call the EMERGENCY NUMBER 112 to contact the ambulance, the police or other authorities.
2) Right after, NOTIFY THE RECEPTION of the arrival of help: it is essential to let us know as soon as possible to coordinate emergency vehicles!

You can contact us by email or via the webform [link]. We respond to every request within 24 hours.

Items found in accommodation and around the village are taken to the lost property office at the infopoint. Contact our customer care via the webform [link] or write to reception to report the loss. If the item is found, we will contact you to arrange shipping (costs at the recipient's expense) or collection at the facility.

For everything regarding your booking you must contact your tour operator. Their representative is also present at the facility and can help you on site.

If you booked directly with us, use the QR code in your accommodation or the myhu web app to report the problem to the maintenance team: provide your name, booking number and accommodation number. If you booked through a tour operator, go directly to reception.For emergencies call 112 and immediately notify reception.

You can send your complaint via the webform [link]. We commit to getting back to you as soon as possible. You can consult our policies in the terms and conditions section [link].

Yes, all pets are welcome at hu Eraclea Mare, in accordance with the facility's regulations. As with dogs, we ask you to indicate this at the time of booking and to bring the up-to-date health documentation with you.

Yes, pets are allowed in pet friendly accommodation, subject to a few rules:

• all animals must comply with health regulations (up-to-date vaccination booklet, to be presented at check-in)
• dogs must always be kept on a lead and may access the pool areas and dedicated spaces
• the owner is fully responsible for any damage to people or property
• staying with your pet includes a mandatory supplement (Love Pet Pack) covering dedicated services, gadgets and management costs
• always clean up after your animal
• the village has a dedicated dog area
• guide and working dogs are exempt from any additional charge.

Maximum 2 animals per accommodation or pitch. Remember to include your animals in the booking and to bring their vaccination certificates.

Staying with your four-legged friend includes the mandatory Love Pet Pack fee, which covers dedicated services, gadgets, and management costs.Rates vary depending on the type of accommodation and the length of your stay:Accommodations

• 1-3 nights: €40
• 4-7 nights: €80
• 8-15 nights: €120

Pitches

• €15 per stay: during the high season.
• 50% off: during the low season.
  

For a second pet, a supplement equal to 50% of the first pet’s fee applies.